If for any reason you need to return or exchange an item, OrangeCoffeeCup.com has a new online Returns system to help expedite the process. We will handle your return by either promptly exchanging the item or issuing a credit or refund. The following items outline the steps you must take to request a return or exchange.
Terms & Conditions
The following terms and conditions apply to RMAs and exchanges:
- We will accept returns within 30 days of your receipt. Exceptions to this are damaged and defective items, which have their own return policy (see below).
- Returned merchandise must be in saleable condition, with manufacturer’s original packaging.
- Sorry, shipping fees are not refundable.
- Coffee machines and water coolers are subject to a 20% restocking fee.
- Damaged products: If a package arrives and is damaged, please notify us via our contact form. Claims against a common carrier must be made by us.
- Save all packaging for any claims.