If for any reason you need to return an item, we will handle your return or refund promptly The following items outline the steps you must take to request a return.

 

Terms & Conditions

The following terms and conditions apply to RMAs and exchanges:

  • We will accept returns within 30 days of your receipt. Exceptions to this are damaged and defective items, which have their own return policy (see below).
  • Returned merchandise must be in saleable condition, with the manufacturer’s original packaging.
  • Sorry, shipping fees are not refundable.
  • Coffee machines and water coolers are subject to a 20% restocking fee.
  • Damaged products: If a package arrives and is damaged, please notify us via our contact form. Claims against a common carrier must be made by us.
  • Save all packaging for any claims.

 

Steps To Take To Apply Refund/Return

  • Step 1:Email our support team at support@orangecoffeecup.com
  • Step 2: We will get back to you with information’s how to return the product (Including shipping address )
 

Refund Approval 

We process your REFUND within 7 working days, and it may take additional 15 working days to reflect on your bank account, depending on your bank processing time. 

 

The refund goes back to the same account/card and bank detail we received the payment.